Privacy Policy
Last updated: January 1, 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, participate in interactive features, or contact us for support. This includes your name, email address, learning preferences, progress data, and any content you create or share through our platform.
We automatically collect certain information about your device andge patterns when you access our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed. We also collect learning analytics data to personalize your experience and improve our AI coaching algorithms.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our language learning services, including personalizing your learning experience, tracking your progress, and providing AI-powered feedback. We also use this information to communicate with you about your account, send educational content, and provide customer support.
Your learning data helps us enhance our AI algorithms, develop new features, and create better educational content. We may also use aggregated, anonymized data for research purposes and to generate insights about language learning patterns.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform, conducting business, or serving our users, provided they agree to keep this information confidential.
We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security audits.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Your Rights and Choices
You have the right to access, update, or delete your personal information at any time through your account settings. You can also request a copy of your data or ask us to transfer your data to another service provider where technically feasible.
You may opt out of certain communications from us, though some service-related communications are necessary for account functionality. You can also control certain data collection through your browser settings and device preferences.
International Data Transfers
As we operate globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.
For users in the European Economic Area, we comply with applicable data protection laws and ensure adequate protection for international transfers through appropriate legal mechanisms.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Learning progress data may be retained longer to maintain continuity of your educational experience.
When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For users between 13 and 18, we recommend parental guidance and supervision when using our services, particularly for features involving communication with tutors or other users.
Third-Party Services and Links
Our platform may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you access through our platform.
We may use third-party analytics tools, payment processors, and other service providers who have their own privacy policies governing the collection and use of information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyzege patterns, and provide personalized content. You can control cookie preferences through our cookie banner and your browser settings.
Essential cookies are necessary for basic functionality, while optional cookies help us improve our services and provide personalized features. You can opt out of non-essential cookies without affecting core functionality.
AI and Machine Learning
Our AI-powered features use your learning data to provide personalized feedback, recommendations, and coaching. This processing is based on our legitimate interest in providing effective language learning services and your consent where required.
You can control how your data is used for AI training and personalization through your account settings. We implement privacy-preserving techniques to protect your information while improving our AI systems.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information and provide choices regarding your information.
Any successor organization will be bound by the commitments made in this privacy policy regarding your previously collected information.
Regional Privacy Rights
Depending on your location, you may have additional privacy rights under local laws such as GDPR, CCPA, or other regional privacy regulations. We respect these rights and provide mechanisms for you to exercise them.
For specific requests related to your regional privacy rights, please contact us using the information provided in the contact section below.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through email or prominent notice on our platform.
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Email: privacy@nareviautumn.com
Phone: Higashinaganuma, Inagi-shi, Tokyo 206-0802