Terms of Service
Last updated: January 1, 2025
Acceptance of Terms
By accessing and using KotobaLoop's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
Your use of our service is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these terms by reference. Please review these documents carefully as they contain important information about your rights and obligations.
Service Description and Availability
KotobaLoop provides AI-poweredese language learning services, including interactive lessons, vocabulary drills, speaking practice, progress tracking, and access to human tutors. Our services are available through web browsers and mobile applications.
We strive to maintain service availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of our services at any time, with or without notice, though we will make reasonable efforts to provide advance notice of significant changes.
User Accounts and Registration
To access certain features, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 13 years old to create an account. Users between 13 and 18 should have parental consent. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Subscription Plans and Billing
Our services are offered through various subscription plans, including free and premium tiers. Premium features require payment of applicable fees as described on our pricing page. All fees are non-refundable except as expressly stated in our refund policy.
Subscription fees are billed in advance on a recurring basis. You authorize us to charge your chosen payment method for all applicable fees. If payment fails, we may suspend or terminate your access to premium features.
User Content and Conduct
You retain ownership of content you create or upload to our platform, but grant us a license to use, modify, and distribute such content as necessary to provide our services. You represent that you have all necessary rights to grant this license.
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include harassment, spam, unauthorized access attempts, and violation of intellectual property rights.
Intellectual Property Rights
All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and AI algorithms, are owned by KotobaLoop or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission. Your license to use our services does not grant you any ownership rights in our intellectual property.
AI Services and Datage
Our AI-powered features analyze your learning patterns and speech data to provide personalized feedback and recommendations. By using these features, you consent to this processing as described in our Privacy Policy.
We may use aggregated, anonymized data from AI interactions to improve our algorithms and services. Individual user data is protected according to our privacy commitments and applicable data protection laws.
Tutor Services and Third-Party Interactions
Our platform connects users with qualified language tutors who are independent contractors. We facilitate these connections but are not responsible for the quality, safety, or legality of tutor services or interactions between users and tutors.
Users and tutors are responsible for their own conduct during sessions. We provide tools for reporting inappropriate behavior and may suspend or terminate accounts for violations of our community guidelines.
Privacy and Data Protection
We are committed to protecting your privacy and handling your personal data responsibly. Our collection, use, and protection of your information is governed by our Privacy Policy, which forms an integral part of these terms.
You have certain rights regarding your personal data, including access, correction, and deletion rights. Please refer to our Privacy Policy for detailed information about your rights and how to exercise them.
Limitation of Liability
To the maximum extent permitted by law, KotobaLoop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.
Our total liability to you for all claims arising from or relating to these terms or our services shall not exceed the amount you paid us in the twelve months preceding the claim, or $100, whichever is greater.
Indemnification
You agree to defend, indemnify, and hold harmless KotobaLoop and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising from your use of our services or violation of these terms.
This indemnification obligation will survive termination of your account and these terms, and applies to claims arising from your conduct, content, or any breach of your representations and warranties.
Termination and Account Suspension
You may terminate your account at any time through your account settings. We may suspend or terminate your account immediately, without prior notice, for any breach of these terms or for any other reason at our sole discretion.
Upon termination, your right to use our services will cease immediately. We may delete your account data after a reasonable period, subject to our data retention policies and legal obligations.
Dispute Resolution and Governing Law
These terms are governed by the laws of, without regard to conflict of law principles. Any disputes arising from these terms or our services shall be resolved through binding arbitration in Tokyo, except where prohibited by law.
Before initiating formal dispute resolution, we encourage you to contact us directly to resolve any issues. Many concerns can be addressed through our customer support channels.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of material changes through email or prominent notice on our platform. Your continued use of our services after changes become effective constitutes acceptance of the new terms.
If you do not agree to modified terms, you should discontinue use of our services and may terminate your account. We recommend reviewing these terms periodically to stay informed of any updates.
Contact Information
For questions about these terms or our services, please contact us at:
Email: legal@nareviautumn.com
Phone: Higashinaganuma, Inagi-shi, Tokyo 206-0802